Privacy Policy
GemRate Labs (“we,” “us,” “our”) operates gemratelabs.com. This Privacy Policy explains what information we collect, how we use it, how artificial intelligence is used within the service, and when information may be shared with third parties.
If you have questions about this Privacy Policy, contact:
1. Who We Are
GemRate Labs is operated by:
GemRate Labs, LLC
Located in:
Colorado, United States
Contact:
GemRate Labs provides AI-powered card analysis, collection tracking, valuation insights, listing assistance, and related tools for collectors.
2. Information We Collect
We collect information that you provide directly, information generated through your use of the service, and limited technical information needed to operate and secure GemRate Labs.
Information You Provide
Account Information
When you create an account, we may collect:
- Email address
- Display name
- Password (stored securely using hashing; never stored in plain text)
- Account preferences
Card Images
When you submit cards for analysis, we collect:
- Card photographs
- Images of front and back surfaces
- Submission information associated with the card
These images are used to provide AI-powered analysis, grading estimates, condition observations, and related services.
Collection Information
You may provide:
- Cards in your collection
- Professional grades
- Estimated values
- Purchase prices
- Notes
- Watch lists
- Sales information
- Other collection details
Communications
We may collect information you provide when you:
- Contact support
- Submit feedback
- Report issues
- Participate in product communications
Payment Information
Payments are processed by third-party payment providers such as Stripe.
GemRate Labs:
- Does not store your full payment card number
- Does not have access to your complete payment card details
- Receives limited payment information necessary to manage subscriptions and billing
Information Collected Automatically
When you use GemRate Labs, we may automatically collect:
- Pages visited
- Features used
- Account activity
- Dates and timestamps
- Browser type
- Device information
- Operating system information
- IP address
- Security and diagnostic logs
- Cookies and similar technologies
This information helps us operate, secure, maintain, and improve the service.
Information We Do Not Intentionally Collect
GemRate Labs does not intentionally collect:
- Government identification numbers
- Financial account numbers
- Biometric identifiers
- Precise geolocation information
3. How We Use Information
We use collected information to:
Provide the Service
Including:
- AI card analysis
- Grade estimates
- Condition observations
- Collection tracking
- Market insights
- Listing generation
- Card identification
- Collection management tools
Improve Accuracy and Performance
We may analyze:
- AI predictions
- User-provided grading outcomes
- Market data
- Feature usage patterns
to improve service quality, evaluate model performance, and develop new features.
Communicate With Users
We use information to send:
- Account notifications
- Password reset messages
- Subscription receipts
- Billing communications
- Product updates
- Service announcements
Marketing communications will include appropriate unsubscribe options where required.
Maintain Security
We use information to:
- Detect fraud
- Prevent abuse
- Identify suspicious activity
- Prevent unauthorized access
- Enforce our Terms of Service
- Monitor system performance
We Do Not Sell Your Personal Information
GemRate Labs does not sell personal information.
We do not share personal information with:
- Advertisers
- Data brokers
- Marketing databases
unless explicitly described in this Privacy Policy or required by law.
4. Card Images and Artificial Intelligence Processing
This section explains how GemRate Labs handles card images and AI-powered analysis.
When you submit a card for analysis, your card images may be transmitted to one or more artificial intelligence providers depending on the feature being used.
GemRate Labs may use AI providers including:
- Anthropic (Claude)
- OpenAI
These providers process submitted information to generate analysis results and return those results to GemRate Labs.
The specific AI providers used may change over time as technology evolves.
How AI Processing Works
Depending on the feature used, one or more AI models may analyze:
- Card images
- Visible condition characteristics
- Centering
- Surface observations
- Card identification information
- User-provided context
The resulting analysis may include:
- Grade estimates
- Condition notes
- Valuation insights
- Listing descriptions
- Collection recommendations
AI Provider Data Handling
Third-party AI providers process submitted information according to:
- Their privacy policies
- Their contractual agreements with GemRate Labs
- Applicable data protection requirements
GemRate Labs does not control third-party provider infrastructure or internal systems.
5. AI Training, Model Improvement, and Data Usage
GemRate Labs understands that collectors care deeply about how their card images and collection information are used.
Your Card Images Are Not Used to Train Public AI Models
Card images submitted to GemRate Labs are processed solely to provide requested services.
We do not intentionally provide your card images to third-party AI providers for the purpose of training their publicly available AI models.
Our agreements with AI providers govern how submitted information may be processed, retained, and used.
Improving GemRate Labs
We may analyze information in aggregated, anonymized, or de-identified forms to:
- Improve grading accuracy
- Evaluate AI performance
- Identify system errors
- Develop new features
- Improve valuation models
- Improve card recognition capabilities
- Improve collection insights
This analysis is designed to improve GemRate Labs while protecting user privacy.
We do not use this information to publicly identify individual users, collections, or cards.
6. AI-Generated Content Disclaimer
GemRate Labs uses artificial intelligence to generate certain information and recommendations.
AI-generated content may include:
- Card identification
- Condition observations
- Grade estimates
- Valuation estimates
- Listing descriptions
- Collection insights
- Market observations
- Recommendations
AI-generated results are informational and may contain errors, inaccuracies, or inconsistencies.
Users should independently verify important information before relying on AI-generated results for:
- Buying decisions
- Selling decisions
- Insurance purposes
- Professional grading submissions
- Financial decisions
GemRate Labs does not guarantee that AI-generated results will match professional grading opinions, market prices, or future values.
7. Storage of Card Images and Generated Information
GemRate Labs stores card images and related analysis data so users can:
- Review previous submissions
- Track collection history
- Compare grading results
- Maintain collection records
- Access generated reports
AI-generated reports, observations, and analyses may remain associated with your account history until deleted.
Your card images and collection information remain private unless you intentionally enable a feature that makes information publicly available.
8. Third-Party Service Providers
GemRate Labs uses trusted third-party providers to operate the platform.
We share only the information necessary for each provider to perform its intended function.
| Provider | Purpose | Information Shared |
|---|---|---|
| Supabase | Database and file storage | Account information, collection data, card images |
| Vercel | Application hosting | Technical request information, IP addresses, system logs |
| Stripe | Payment processing | Email address and billing information required for subscriptions |
| Anthropic | AI processing | Card images and related analysis information |
| OpenAI | AI verification and processing | Card images, grading results, related analysis information |
| eBay | Market and pricing data | Card search terms only; no personal information |
| Fastmail | Transactional email | Email address and email content |
Changes to Service Providers
Technology providers may change over time.
GemRate Labs may replace or add service providers while maintaining substantially similar privacy protections and security practices.
Legal Disclosures
We may disclose information when reasonably necessary to:
- Comply with applicable laws
- Respond to lawful requests from authorities
- Protect the rights, safety, or property of GemRate Labs, users, or others
- Investigate fraud, abuse, or security issues
- Enforce our Terms of Service
9. Collection Privacy and Public Sharing
Your GemRate Labs collection is private by default.
We do not publicly display:
- Your collection
- Your card inventory
- Your grades
- Your purchase information
- Your account identity
unless you intentionally enable a public sharing feature.
Publicly Shared Information
If you choose to share collection information publicly:
- Other users may view that information
- The information may be copied or shared by others
- Search engines may index publicly available pages
You are responsible for deciding what collection information you make public.
10. Affiliate Links
GemRate Labs may participate in affiliate programs, including the eBay Partner Network.
Affiliate links may allow GemRate Labs to receive compensation when users click links and complete qualifying purchases.
Affiliate relationships:
- Do not influence AI-generated grades
- Do not influence valuations
- Do not affect recommendations
- Do not determine ranking or visibility of cards
Market information and recommendations are based on available data, not affiliate compensation.
11. Data Retention
GemRate Labs retains information only as long as necessary to provide services, meet legal obligations, and support legitimate business purposes.
Retention practices include:
Account Information
Retained while your account remains active.
Card Images and Grading History
Retained while your account remains active unless you request deletion.
Deleted Accounts
When an account is deleted:
- Personal information will be removed within 90 days
- Some information may remain longer where required by law
- Backup copies may persist temporarily until normal backup rotation completes
Payment Records
Payment and billing information may be retained as required for:
- Tax requirements
- Accounting obligations
- Legal compliance
Aggregated Data
Aggregated and anonymized information may be retained indefinitely because it does not identify individual users.
12. Data Portability
Collectors invest significant time building their collections.
Where export functionality is available, GemRate Labs may allow users to export:
- Collection information
- Card records
- Generated reports
- Account data
Additional export options may be added as the platform develops.
13. Cookies and Similar Technologies
GemRate Labs uses cookies and similar technologies to operate, secure, and improve the platform.
Cookies may be used for:
Authentication
- Keeping you signed into your account
- Maintaining secure sessions
Preferences
- Remembering user settings
- Saving interface preferences
Security
- Detecting suspicious activity
- Protecting accounts
- Preventing unauthorized access
Analytics and Improvement
- Understanding feature usage
- Improving application performance
- Identifying technical issues
GemRate Labs does not use third-party advertising cookies or tracking technologies designed to create advertising profiles.
You may disable cookies through your browser settings. However, some account functionality may not work correctly if required cookies are disabled.
14. Your Privacy Rights
Depending on where you live, you may have rights regarding your personal information.
These rights may include:
- Accessing your personal information
- Correcting inaccurate information
- Deleting your personal information
- Exporting your information
- Restricting certain processing activities
- Objecting to certain uses of information
- Opting out of certain disclosures where required by law
To request access, deletion, correction, or other privacy-related actions, contact:
We may need to verify your identity before completing certain requests.
15. California Privacy Rights (CCPA/CPRA)
California residents may have rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).
These rights may include:
- The right to know what personal information is collected
- The right to request deletion
- The right to correct inaccurate information
- The right to know whether personal information is sold or shared
- The right to opt out of certain disclosures
- The right to limit certain uses of sensitive personal information where applicable
GemRate Labs does not sell personal information.
GemRate Labs does not share personal information for cross-context behavioral advertising.
California residents may submit privacy requests by contacting:
16. Colorado Privacy Rights (Colorado Privacy Act)
Colorado residents may have rights under the Colorado Privacy Act (CPA), including:
- The right to access personal information
- The right to correct personal information
- The right to delete personal information
- The right to obtain a portable copy of personal information
- The right to opt out of certain processing activities where applicable
These rights are subject to applicable legal limitations and verification requirements.
Requests may be submitted to:
17. European Union and United Kingdom Privacy Rights (GDPR)
If you are located in the European Union or United Kingdom, you may have rights under applicable data protection laws, including the General Data Protection Regulation (GDPR).
These rights may include:
- Access
- Correction
- Deletion
- Data portability
- Restriction of processing
- Objection to processing
Our legal bases for processing information may include:
Contract Performance
Processing required to provide GemRate Labs services.
Legitimate Interests
Processing necessary to:
- Improve the service
- Maintain security
- Prevent fraud
- Operate the business
Consent
Where consent is required by applicable law.
18. Security
GemRate Labs uses reasonable administrative, technical, and organizational safeguards designed to protect user information.
Security measures may include:
- Encryption in transit using HTTPS
- Secure password storage
- Access controls
- Least-privilege access practices
- Infrastructure monitoring
- Security updates
- System maintenance procedures
However, no online service can guarantee complete security.
You are responsible for:
- Maintaining your account password confidentiality
- Using secure devices
- Reporting suspicious account activity
19. Children’s Privacy
GemRate Labs is not intended for children under the age of 13.
We do not knowingly collect personal information from children under 13.
Paid subscriptions require users to be at least 18 years old.
If you believe a child has provided personal information to GemRate Labs, please contact us:
We will take appropriate steps to review and delete information when required.
20. International Data Transfers
GemRate Labs operates from the United States.
Your information may be processed and stored in:
- The United States
- Countries where our service providers operate
By using GemRate Labs, you acknowledge that your information may be transferred internationally.
Where required, we use appropriate safeguards for international data transfers.
21. Business Transfers
If GemRate Labs is involved in:
- A merger
- Acquisition
- Financing transaction
- Corporate restructuring
- Sale of substantially all assets
your information may be transferred as part of that transaction.
If required by applicable law, we will provide notice before your information becomes subject to a different privacy policy.
22. Changes to This Privacy Policy
We may update this Privacy Policy periodically as GemRate Labs evolves.
Changes may occur because of:
- New features
- Changes to technology providers
- Legal requirements
- Improvements to our privacy practices
Material changes may be communicated through:
- Email notifications
- Account notifications
- Website notices
The “Last updated” date at the top of this policy reflects the current version.
23. Contact Us
If you have questions, concerns, or privacy requests, contact:
GemRate Labs
Email:
End of Privacy Policy